We are committed to providing excellent customer support and ensuring that your shopping experience with Arcvex Loom is smooth and enjoyable.

If you have any questions regarding products, orders, shipping, returns, or general inquiries, our customer support team is here to assist you.

Customer Service Email

Email: service@newnovabridge.com

Our support team aims to respond to all inquiries within 24–48 business hours.

Company Information

Company Name:
Nova Bridge International Limited

Registered Address:
UNIT 903D, 9/F., CAMERON COMM CENTRE,
458-468 HENNESSY ROAD,
CAUSEWAY BAY,
HONG KONG

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (HKT)

Saturday, Sunday & Public Holidays: Closed

Need Assistance?

For faster support, please include the following information when contacting us:

• Full Name

• Order Number (if applicable)

• Email Address used for the order

• Detailed description of your inquiry

We value every customer and appreciate the opportunity to assist you. Thank you for choosing Arcvex Loom.